Emergency response for any need
The most important of these is medical/mechanical assistance, a rescue service provided and coordinated by the Operations Centre in case of need for unexpected mechanical failure or following an accident, illness, or danger. For all these types of intervention, punctuality, precise location and timeliness are decisive factors. The Viasat Operations Centre is a guarantee, as it provides assistance by telephone 24 hours a day, 365 days a year, and communication with the onboard device allows the precise location of the event to be pinpointed.
Following a direct call from the Customer or a verified situation of need, the Operations Centre can:
Send an ambulance or a tow truck to the site
Coordinating police interventions
Supporting the customer in the first steps in case of an accident